We want you to enjoy every bottle. If something is not right, here is how we put it right.
Damaged or faulty bottles
If your order arrives damaged or a bottle is faulty, contact us within 48 hours of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not pay anything to return it.
Changed your mind
You can cancel your order within 14 days of receiving it. Let us know through our contact form with your order number, then send the bottle back unopened, with its seal intact and in its original packaging, within 14 days of telling us. Return postage is paid by you, so please use a tracked service.
For safety and hygiene reasons we cannot take back opened bottles unless they are faulty.
Refunds
Once we receive your return we will refund the price of the bottle and the standard delivery charge you paid, to your original payment method, within 14 days.
None of this affects your statutory rights.